Understandable. Watching a decoder booting is not be any subscriber's idea of fun. Can we have it any other way? Yes.
A decoder boots faster if the number of channels on the service is fewer. When a pay-TV provider has considerably fewer number of channels, its decoder will, as a rule, boot more quickly-provided it is not faulty or there is a problem with the smartcard. However, subscribers to a service with a greater number of channels have to endure a longer wait for booting. This is because the greater the number of channels, the longer it takes for the decoder confirm them and relay the signal to the screen.
It is the way the technology works. Subscribers to a service with, say, 10 channels will experience a shorter booting time than those who use one with 30 or more channels.
It is the same for a reboot, which is required when the decoder is taken off the power source either as a result of power outage or some other disruption to its source of power.
Another process that grates the subscriber's nerves is that of account verification. Ideally, it should take between two and three minutes. Of course, you have probably seen it take a longer time, leaving you frothing with anger, especially when you want to watch something really important.
Why does it take a longer time? Two reasons. It takes a longer time if the decoder or smartcard is faulty. In either situation, signal sent to the decoder is not received and the process goes into repeat mode-to your understandable irritation. To resolve this, you may need to have an accredited installer come over to check your device. An inappropriately placed smartcard is a smaller challenge, which you can fix by inserting it as directed by the provider.
The other reason for a delay in the account verification process is billing. This occurs when the applicable subscription on a bouquet is not paid.
A subscriber, who uses extra view on DStv for example, is expected to pay an additional sum for the service. If the subscriber pays only the subscription for the premium bouquet, the account verification process is not only delayed, but will not take place. This is because the provider's system recognises the subscriber as an extra view user. In the event that a subscriber wishes to stop using extra view, he/she is advised to notify the provider, which will then do an account reset that will make the system recognise the change that has been made in subscription status.
14 comments:
DSTV well done. Soon there will be stiffer competition and you guys will have to sit up.
DSTV well done. Soon there will be stiffer competition and you guys will have to sit up.
Good to know. Nice. It can really be frustrating.
Always wondered why the decoder we utilised in the early 2000s booted faster than these new ones. This explains it - fewer channels from dstv back then....
mtchewwwwwwwww.
DSTV , multichoice or what ever you call yourselves . I think I have had enough of this explanations. Just improve your service .
Stories.
Why not use CMOS to save the settings once and enhance the booting sequence?
They can always work round it
Nice Info, Nwaada Lynda daalu ooo
#Dankwata
Shataaaaap DSTV with ur lame ass boring channels, waiting and praying for the day u will be shipped off back to ur racist country
how soon, biko?
dstv promoting inefficiency. enough with all the paid adverts. just provide service and you need to be advertising this much. maybe you should try billboard adverts too. seems social media feedback is not fair
Convenient excuse for crappy technology! Have you seen the Sky decoders?! Do they take ages to boot like that..?
People pay for solutions and not excuses....
Am pretty sure Linda doesn't read all her comments and i understand why, I am 80% sure she won't read this, what is 80%, i am 90% sure. But anyways here is my take,from the write-up you made it sound as though there is a solution to the Dstv problem by asking this question "Can we have it any other way?" and your was a Yes! That answer made me click the Read more link and guess what i found? junk = Nothing useful. You went on to explain the reason for the delay, which you attributed to having more channels,in your own words "This is because the greater the number of channels, the longer it takes for the decoder to confirm them and relay the signal to the screen." But you didn't tell us the solution or the other way we would rather have it. So why tell us there is a solution when there is none. Do you want me to cut down the channels i subscribed to down to ten just to have a faster relay from the server or decoder. Pls that shit is not a solution and don't say there is one when there is nothing but just excuses. i see why the post has only 10 comments,gosh
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