Furious Xanthia Morrison was banned from the return leg of her flight from Crete to Glasgow after opening a miniature bottle of booze.
Staff claim she and her pal became aggressive after being told they couldn’t drink their own alcohol.
But Xanthia, 34, has accused the airline of making false allegations and using heavy-handed tactics after a minor misunderstanding.
Her version of events appears to be different from the airline's but her version was backed up by a recording of the incident passed to the Record.
She said:“I have been left disgusted and upset – I just can’t believe the airline were allowed to do this to us.
“My friend and I were travelling to Rethymnon for a wedding and we bought a couple of miniatures in duty free for the flight.
“We had no idea you weren’t allowed to do that and there was no signs to tell us otherwise.
“When one of the staff came over and told us we were not allowed to consume it on the flight, we explained that we didn’t know the rules but apologised and handed over the drinks. There was no aggression or bad temper or anything like that.Another stewardess came over with a really bad attitude and handed us a threatening letter. That was when my friend started recording the exchange.
“She asked for our passport details and began threatening that if we did not hand them over, the police would be called.
“We gave our details to another stewardess, who apologised for her colleague’s behaviour. She also told us that we would be able to fly with Jet2 on our return and not to worry.”But Xanthia, was shocked to receive a call from Jet2 on her holiday to say they were refusing to fly them home because they had continued to drink their own alcohol and displayed aggressive behaviour.
She added:“These allegations are completely untrue and, frankly, quite frightening. I can’t believe Jet2 staff can make up lies and leave customers stranded in a foreign country.
“We had to cut our holiday short and pay £400 for a new flight.”A Jet2 spokesman said:
“Having carefully consulted the cabin crew report, we took the decision to refuse carriage for two customers returning from Crete to Glasgow.
“We understand Miss Morrison is unhappy with this. We have explained the actions taken by her party that have resulted in this decision. We take a zero-tolerance approach to aggressive behaviour on our flights.”
25 comments:
Seen
Sorry to her
#IT will ONLY get BETTER
#it MUST end IN praise
Hmmmmm...
So unfair if want she said was true...
Those behind dis act wil definitely b judge by God.
Ehya... Story that touch!!
Hmmmm
Aunty linda.....
Hmmmm
Aunty linda.....
Hmmmm
Aunty linda.....
Ndo
I can see it was really tiny
Customers are always right o...#sideeyes
So ????.... I am so sorry I cnt help
I like a company that stands by their policy.
#TeamBlessed#
I like a company that stands by their policy.
#TeamBlessed#
I hope dey are able to resolve the issue amicably. Linda take note!
a.k.a EDWIN CHINEDU AZUBUKO said...
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This is nothing but stupidity though no doubt....
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***CURRENTLY IN JUPITER***
Too bad !
Ok o
Budget crappy airline
Thank God for camera phones
Nawa o
Jet2 dey mad ni? Y dem strand d teacher?.
They are white people..no problem..do ask u like! But if it were blacks, I for don curse u die!! Mo-1
Why the heck do they sell miniature drinks at duty free if indeed you are not allowed to fly with them. How dumb of Jet2 or whatever the name of the airline is. Hiss
Linda, were r all ur bigot followers. Now all is well abi since it's not a Muslim airline or a Muslim air hostess abi. Bunch of cowards.
Onyo!
Do you Agree? Couples that sext have better sex
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