A customer complains to amazon, the resulting conversation is awesome | Welcome to Linda Ikeji's Blog

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Friday 29 May 2015

A customer complains to amazon, the resulting conversation is awesome

A customer ordered a book from Amazon and it didn’t arrive through the post, so he contacted customer service to complain. He was connected to Amazon online chat and a customer service rep named Thor. The convo that ensues between them is awesome. Continue...



Source: Found it on twitter

180 comments:

Davido's driver said...

Lol, Africans. Lindaobserve

Davido's driver said...

I hvnt watched thor so I dont get the joke.

Davido's driver said...

I hvnt watched thor so I dont get the joke.

Unknown said...

Wonderful

Unknown said...

Don't even understand this.......

Unknown said...

Come, and try dis in Nigeria...
We all knw wht wil b d response dat is if u even get anyone to response to u.

Unknown said...

AWWW....THAT PUT A SMILE ON MY FACE.....REAL SWEET CUSTOMER SERVICE.

Anonymous said...

Linda na norsemen rant u dey display for ur blog so. Smh

I'm far frm usual said...

#sweet

Anonymous said...

Linda u nw glorify cultism in ur blog? Ok o

Anonymous said...

Awesome

Abraham Ndu said...

Oh my...this is awesome...I knew they were role playing from the start...but was wondering if a customer service could actually do that...bt mehn Amazon is good...awww...such wit... Naija customer service for done vex tey tey

BONARIO NNAGS said...

Wow! So lovely. Such level of courtesy.
Imagine it being Konga or Jumia.

~BONARIO~says so via NOKIA LUMIA

Anonymous said...

Awww this is amazing. I totes love the friendly exchange between them. I'm definitely going to be using amazon more often

Anonymous said...

The custormer are always right


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Abraham Ndu said...

Oh my...this is awesome...I knew they were role playing from the start...but was wondering if a customer service could actually do that...bt mehn Amazon is good...awww...such wit... Naija customer service for done vex tey tey

Unknown said...

Funny and nice.
See what customer care is all about.

Anonymous said...

Thor is a great movie.

Unknown said...

Wow!!!
That was AWESOME!!! Are you kidding me?! Superb customer service!

Abraham Ndu said...

Oh my...this is awesome...I knew they were role playing from the start...but was wondering if a customer service could actually do that...bt mehn Amazon is good...awww...such wit... Naija customer service for done vex tey tey

Anonymous said...

Customer service at its peak.9ja customer service officials need to learn

Chika said...

Customer service with customer focus.

Unknown said...

Ok

Anonymous said...

They have excellent customer service. I had an experience too n it was incredible.

Unknown said...

wow,, can't stop readn it over n over,, unlyk other customer service,, that would put d anger of late salary on an innocent customer,, seriously this is how it shld b

Unknown said...

Lmaoooooooo. .loved it from the start. Great sense of humour. Poor Loki

Unknown said...

Wow... rili cute... love it

Anonymous said...

Absolutely beautiful piece.

Excellent customer service that Nigerians need to learn.

Anonymous said...

Epic!!

light said...

Damn SHARP!... wish we got this kind of services

Unknown said...

Ok, and nice to knw dis takes place over there. Try dis in Nigeria OYO for u.

Unknown said...

Great customer service indeed....love the
convo tho.

Miriam David said...

Owwww... this is really very sweet. Excellent customer service. Linspiration, pictures ain't showing on my BlackBerry 10 linda ikeji app. Please rectify. Thank u. Xo

Everything Rosham said...

Lol.. Just like a treasure quest.. Nice customer service.. Thor.. Bt imagine dis "thor's hammer on ur water closet when u wanna poo".. Lol u gats call Thor..lol

Anonymous said...

Wow! Awesome indeed Linda! For a moment I thot I was back @ d cinema! Love d part where Loki's name was mentioned as d likely culprit!

Nice one!

Unknown said...

I called GoTv/DsTv customer rep concerning a issue, and I was promised within a week it wil b resolved. Its over a month now, and they never care to resolve it.

Wht a shame to wht is called customer care in Nigeria. Its a slap 2d face. Nonsense!

Unknown said...

Awwwh, so interesting.

mystery said...

What is this one saying? Mtchewww

Racheal Banta said...

Lol awww... love it! Having a sense of humour helps a lot In situations like this.

Anonymous said...

It's more of Vikings. It soooo cool.

Anonymous said...

What do u know local driver like you

ary said...

I need to show this convo to some people in my office. LOL awesome.

Chii said...

Ok

Ethel said...

Interesting and nice!

STERN said...

You found it on twitter and you think its real chat? You just made me weak.

Anonymous said...

Trust nigerians...no chill at all. A typical naija customet wd av raked well n trust d c/care agent to meet fire wt fire

Unknown said...

Cultism kwa? Stop being a goat. Get sense today!

Unknown said...

Haha nice

Unknown said...

My beau called DealDay for a package he ordered for over 2weeks without being delivered. . All I can say is, customer care there really dealt with him.

Austin Relly said...

So cool.....dts if its real :D

Anonymous said...

Yeah alright. Fake but Funny. Let me say this: Amazon.com has an excellent customer service though.

Anonymous said...

It's so sad almost everyone on this blog believe this is a real chat btw Amazon and a customer. This is the height of low mentality I have ever seen

Anonymous said...

So nice.. Carlcare ph need dat training

Anonymous said...

When tha Norsemen are sailing...the BSTs are running away...who no come no go know...

Mamapapa said...

Wonderful, witty conversation. Great customer care. This reminds me of the days I used to open the pages of books, novels, to be precise.

Unknown said...

online stores in Nigeria especially Konga, PLEASEEEEEEEEEE , learn from your ancestors- Amazon.

Unknown said...

interesting conversation, nice.

online stores in Nigeria especially Konga, PLEASEEEEEEEEEE , learn from your ancestors- Amazon.

Unknown said...

online stores in Nigeria especially Konga, PLEASEEEEEEEEEE , learn from your ancestors- Amazon.

black zoro said...

Bastard MTN na to find way to collect your 50 naira by all means even on christmas Awon olori bu

Unknown said...

Awesome customer care with great sense of humor that captivates a tirade customer. Thou art done right

Anonymous said...

This awesome. Its not just about thor d movie,its about vikings folklore. Naija people pls try and read books And enrich ur minds. Folklore been there long before d movie

Anonymous said...

Awesome. Its not just about thor d movie it's about d vikings folklore. D folklore has been there long before d movie. Naija people try and read more to enrich ur minds

Unknown said...

Well done

Bonario's baby mama said...

How can you get d joke? Common driver like u

Anonymous said...

Amazon is that good.
I've made contact with Amazon customer service a number of times and they've never failed me. They are that good. They replace or refund without hassles. I believe this story.

Spontaneous. said...

Awwwwwwwwwnnn.... So interesting
Cute customer service

Anonymous said...

See that ode everything don turn cult? Oyibo act film u say na cult, are u from the north? Abi u from denmark or u don enter ship sail go raid somewia? Or u b pegan, u dey land dey shout say u b norsman SMH

Mr. Banks said...

This is simply customer service per excellence. Customers first, no matter what you are going through or what is going through you.
Nice!
Customer service representatives in Nigeria should take a queue from this.

Anonymous said...

Oyibo act film u don say na cult, biko u don enter boat go raid before? U go dey land dey talk say u b norsman are u from denmark or u b pegan

Eche said...

I buy all my device from Amazon and I can tell everyone here categorically that this happened. They have the most amazing customer service you can ever imagine. Sometimes it feels like a dream. They are just awesome.

Anonymous said...

No offense but ur sense of humour is quite low.

Anonymous said...

Hahaha.this is prolly the coolest chat this month.Tonight we Drink and merry to this...*smashs mug* I want more..peasant!

Dreezy the quidnunc said...

It's a real chat .. I have had this kinda experienve with bell customer care

Mr LIB said...

The buyer is a vikings , so its a coincidence that the attendant name is thor, in vikings Thor is the son of Odin , Odin is the God of Vikings confraternity

I guess when the attendant said his thor the buyer then decided to say his Odin.. lol

Ayikwere - Fireeee not all that echos this knows were the trigger is

peter pan said...

Illiterate...lol

Anonymous said...

One thing I can assure you, Amazon Customer Service is amazing.
I bought some TV's which were delivered tto the wrong Addy. As long as Amazon cld get the right Addy, they reordered the TV's to the right addy before awaiting return of the wrong ones. And they were nice abt it to..

Juleslouis said...

Oh i love that movie. And this is cool! I love this!

Anonymous said...

Hahahaha @ anger of late salary.

Jauntee02 said...

funny though.

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Jauntee02 said...

funny

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Anonymous said...

Odin is the Norse supreme God, the all-father, Thor is his son, a contemporary of Sango, a god of thunder who weilds a hammer called Milhmeir, in Norse mythology, the universe is divided into 7 levels on the world tree. Earth is on one of those levels.

The Norse are Scandinavian Europeans, often blonde, usually big and well built, more attractive than Slavics, Celtics, Gaelic and Latins.

Their religion predates the religion of the abrahamic god.

This convo is just a role play and it is hilarious. Unfortunately, backwards people won't get it because jesus is all they know when though other world religions exist.

NaijaDeltaBabe said...

Yeah. Dey are awesome like that. I once had an encounter with them n i was so impressed

Unknown said...

U harsh for d matter. Shuo!

Unknown said...

Der customers service is really nice, kinda mixture of vikings n thor, funny duo

Anonymous said...

Didn't you see the live chat amazon.com Google Chrome. Ode!!!

Unknown said...

Lekwa nu problem, nke osi from where

gentle said...

It's true...I've ordered books on amazon. Their customer service is all shades of awesome. I dunno hw true dis chat is but amazon customer care is lovely!

Anonymous said...

Nah this has to be the razzest comment ever TF?

Reo Adam said...

hi linda, sorry if my comments out off topic.
as a blogger, I was amazed by your blog.
good work and excellent blog.

Hafid said...

Nice, keep share,

Unknown said...

Sounds like the VIKINGS Linda. You just fooled a lot of your libers.

Elle said...

Ode, everyone knew they were role playing

Anonymous said...

Nice customer service

Unknown said...

Dats OK

Anonymous said...

Enjoyed the role play! *lol*

For those who failed to follow, Thor is the Greek god of thunder. Odin was his father.




***Lush

Anonymous said...

I love it! The Amazon staff has a real good sense of humor..I like how he immediately went into role play when d customer playfully asked if he can be Odin...
I haven't watched Thor but one can still appreciate the role play..I also loved how it became serious and then at the end went back to role play...
How I wish we all can get on in life....no hard feelings to badbelle

Putuberbagi said...

Wow.. thanks for info.

Unknown said...

Awesome!!!!

-David | http://www.davidadeleke.com/

Anonymous said...

I called Etisalat customer service, the guy almost barked down my throat. Customer Service is zilch here.

Unknown said...

Wow...very few literary minds would enjoy this....naija,we hardly read

Subomi said...

lol funny, I'll be pissed if it was me not in the mood for chit chat

Anonymous said...

Linda......This na Norsemen AKA Vikings slogans...watch your back lol

Anonymous said...

Linda,The terminology used in the conversation belongs to a particular group of cult in Naija...The Norsemen AKA Vikings.....watch your back babe

Anonymous said...

Bt hw do u kw...u mst be a useless cultist!

Dobzi fingers said...

Lol! Awesome customer service relations

http://www.dobzifingers.com/?m=1

Unknown said...

Awww sweet!!

Manuel Kunmi said...

Are you freaking kidding me?!!!!!! Now that's customer service

Chioma N said...

Amazon customer service is amazing. I can personally testify to that. Imagine an order I sent to d wrong address and they refunded my money even though I made the mistake.

Anonymous said...

Iti!!!

Anonymous said...

Iti!!!

Omobolanle said...

Wow,dat was amazing

Brenda said...

This is creative customer service..... i really love this ....!

S.M.K said...

Awesome...#LibAddict

Abiola Soyebo said...

Nice one...

Unknown said...

That's sooo sweet of them

he said...

hahhaha @linda i cant but leave a comment about that coversations. i was lol all through while reading it. great customer service i must tell u. Thor; did a great job. hahahahha. Helen jubril

Unknown said...

Try this on Naija.........U will be delayed on d phone and at the end.....U wont get wat U want....


Moye says so via BB Passport...Courtesy LIB......

Helen jubril said...

hahhahahahah . @linda i cant but leave a comment about that conversation.it kept me lol all the way. Thor did an excellent job. Great customer services ..... Helen Jubril.

Unknown said...

Of all networks in Nigeria I think globacom customers service is the best.... quick n timely. no sentiment nor advertising for them ooo. Just sharing my experience

Unknown said...

Nice

Unknown said...

Work Hard/Play Hard...Nice CCA service from Thor!

MADE IN NIGERIA said...

Now, dis is what I call customer service

Anonymous said...

Lolz...Very Funny

deguv said...

I can confirm that. I've had similar conversations with Amazon minus the drama and I can say they are awesome. How I wish we can have such world class customer service here in Nigeria

Unknown said...

Lmao wow!

Unknown said...

U need to see it!

deguv said...

I can confirm that. I've had similar conversations with Amazon minus the drama and I can say they are awesome. How I wish we can have such world class customer service here in Nigeria

Unknown said...

Tell davido to buy it for u

Anonymous said...

Dull Ass Nigga. U don't have sense. Ur brain is for fancy.

Anonymous said...

Damn! I love the rhymes with thors' terminology... #improvise

inx said...

Ah ah! Wetin concern cultist and cultism for dis mata na? Some churches do have them. Hahaha!

MYS fabric bags lagos 08134794565, D60E8C4D said...

Priesthood am sure u re using Gotv

togsonkaks said...

U don't need to watch the movie before u get the joke idiot..

Anonymous said...

Amazon has the best customer service team in the world...had a similar experience

Unknown said...

LOL (Very interesting)

Unknown said...

Dnt worry its gona b a different Nigeria soon with Buhari

Unknown said...

I love smart pple, thor is smart....i hope we can emulate this here in naiija

Anonymous said...

Linda this happened like almost a year ago....slow news day???

Anonymous said...

This is cool i love the banter, but realize this the customer service rep had to 1st have a great sense of humour to begin with, that being said by the manner with which he solved the problem you can tell he's just a smart chap that knows what he's being paid for.......Alass our service reps here are not trained, they believe they are doing you a Favour to begin with and are always in a hurry to get to the next customer (abi them get quota of how many u must attend to a day???) ....thanks for that Linda realy appreciate this post.

Anonymous said...

Seriously,this convo made my day,this is what customer service should be like not some nonesense person talking back at you in harsh tone and even threatening to cut u off the line.Hiss

Anonymous said...

Seriously,this convo made my day,this is what customer service should be like not some nonesense person talking back at you in harsh tone and even threatening to cut u off the line.Hiss

Anonymous said...

Nice read.... Excellent customer service.!!!

Anonymous said...

Really really nyc. I wish customer service every where is redefined to this. Really enjoyed reading nd re-reading.

Anonymous said...

a young imaginative customer rep at work, in Nigeria , they would have insulted the customer to thy kingdom come

Anonymous said...

As in, seriously local..yur oga no dey let u watch dstv for ur 4x4 BQ!
Amu ewu

Anonymous said...

Nigerian costumer service don't even have manners

randomleakz said...

Verily I said onto you that if a customer care service does not look like this, please don't patronize them! I've always loved the movie, and the Loki thing there got me laughing... Loki, the black ship of the family.

Anonymous said...

Local reasoning. Na so so juju dem dey serve for you house. Naim make ur mind dey go cult. Or u no get TV or book to know Greek mythology. Craze person.

Unknown said...

This is funny and nice....

Anonymous said...

Lmao

Unknown said...

Exceptional customer service reinstating my argument sometime back that front desk or customer service ppl should be very knowledgeable and not just fine face.

Unknown said...

Hehehehe, what a hilarious way to handling an important ish. Linda take note!

Unknown said...

that customer care agent should get a 100% for that handling...awesome stuff!

SWILL MARTIN said...

Like wuuuuuh?damn!seee customer service jeeeez

Unknown said...

Impeccable customer service....That's all we are about in HERITAGE BANK

Unknown said...

Didn't you read myths and legends? Odin is the god and ruler of Asgard .... He rules over the Vikings. Thor is his biological son and Loki his adopted son. Google more info and thank me later

Roman! said...

Wao! This is really nice*

Saintk said...

Now i feel like seing dah movie again. . .buh anyways great sense of humour i must acclaim to both d thor rep and d odin guy cos dey really made up a nice chat scene. . .i called a customer kia rep a long ago and she says my name is juliet how may i help? And i replied 'hello juliet' can i be your romeo? She replied naaaaaaaaaaaaaaa! Am hooked up already. . .lolx *big wink*. . .now le's compare mai juliet reps and d thor reps. . .thumbs up thor!!!

Anonymous said...

Linda Pet, you too have awesome customer service:
people abuse the hell out of you here and you just keep bowing in politeness.
Your success never goes to your head.
You just hold on to that principle that 'the customer is ever right.'
In short, I see you going very far Linda.
Just stay grounded.
Okay?

Anonymous said...

Linda Pet, you too have awesome customer service:
people abuse the hell out of you here and you just keep bowing in politeness.
Your success never goes to your head.
You just hold on to that principle that 'the customer is ever right.'
In short, I see you going very far Linda.
Just stay grounded.
Okay?

MicahJnr said...

Princess u get em time o

MicahJnr said...

Ode

Anonymous said...

Ignorant nigerian cultists, this is not a cultism rant it is a kind share of customer service and a beautiful history story of Odin and Thor it has nothing to do with nigeria cultism shit.

Anonymous said...

Share of kind customer service not cultism rant ignorant nigerian cultists

Unknown said...

I most certainly belief this was a true Amazon chat. Amazon customer service is exceptional. I was once shipped a faulty headphone to Nigeria from Amazon. I chatted their customer care and reported it, not only did they refund in full the item price they also refunded international return shipping by DHL. They have given me discounts and free one day shipping. Amazon is simply Amazing...you should try them and see

Anonymous said...

WOW... I swear this is superb

Dapo said...

Greek god?

Hahhahahah F9

Anonymous said...

Davido's driver, u dont ve to see the movie to get the general idea that the customer service is out of this world. By the way , u mustnt comment on all posts especially if u dont ve anything meaningful to say. When do u even get to drive Davido judging by how fast u hit that comment button all the time ?????

Monggo Ngaji said...

its perfect hahahah

bintang said...

ome, and try dis in Nigeria...
We all knw wht wil b d response dat is if u even get anyone to response to u.

indonesiakode.blogspot.com said...

I confused about amazon .

Creative No Limit said...

Really funy
Sharing knowledge

BlogHafid said...

Waw, its funny

Twistmedia said...

cool,, nice post....

Dancokkk said...

Waw, its funny

Unknown said...

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Unknown said...

Linda Pet, you too have awesome customer service:
people abuse the hell out of you here and you just keep bowing in politeness.
Your success never goes to your head.
You just hold on to that principle that 'the customer is ever right.'
In short, I see you going very far Linda.
Just stay grounded.
Okay?

Solo Atribut Pramuka said...

Linda Pet

customerserviceuk said...

It’s really very informative that I wanted ever, thanks for this.

Unknown said...

It’s really very informative that I wanted ever, thanks for this. customerserviceuk

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