Etisalat engages subscribers at its Abuja customer forum

Etisalat Nigeria lived up to its customer centric ethos when it recently hosted a customer’s forum in Abuja for its subscribers. The interactive session enables Etisalat to have direct engagement with customers and exchange ideas, discuss areas of improvement as well as provide feedback on the services of the company.

At the forum, Etisalat reiterated its commitment to quality customer experience and the continuous development of innovative products and services in its effort to offer customers on its network that deliver more value for money.

“The Customer Forum is a regular event which was held across the country; by Etisalat enabling it to have direct engagement with customers and exchange ideas, discuss areas of improvement as well as provide feedback on the services of the company. Through this customer forum we are able to identify the things we are doing right and the areas we should improve on and also inform our customers about new products and special offers available on the Etisalat network”, says Elvis Ogiemwanye, Director, Brands and Experience, Etisalat Nigeria.

The customers were further enlightened about the revamped easy-to-use self-help mobile application, EasyMobile App which is one of the most recent innovative solutions that Etisalat introduced as a result of feedback from Etisalat customers.

One of the customers present at the event, Dotun Oyebanji, commended Etisalat for providing subscribers across Nigeria with good network coverage and excellent customer service. He said,

“I have used other networks, now I’m on Etisalat network and I must say the level of service and network quality I get from Etisalat is far better.”

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